ABOUT
I consider myself a seasoned executive who has had the good fortune to work across multiple industries (Technology, Healthcare, Cloud, Automotive, Retail, Finance, etc.) in some of the most exciting positions (CIO/COO, VP, Global Delivery Executive, etc.).
I pride myself on being an empathetic determined leader who leverages people and processes to build streamlined world class organizations. I focus on being a strategic visionary who can create and execute services that provide the ability for a company to prosper.
TECHNOLOGY
Infrastructure | Digital Transformation | Digital Strategy | ERP | Automation | Business Analytics | SaaS | Cloud
OPERATIONS
Staff Development | Performance Improvement | P&L Management | Budgeting | Operations Re-engineering
SERVICE DELIVERY
Solution Discovery | Business Transformation | SLAs / KPMs | Global Delivery | PMO Management
CLIENT RETENTION
Leadership & Customer Advocacy | Team Alignment & Synergy | Strategic Thinker | Relationship Management | Consulting
BRANDS OF THE WORLD
I have had the honor and privilege of working alongside some of the most respected and prestigious companies operating today.
SOFT SKILLS
(in years)
Leadership
Team Management
Critical Observation
Strategic Thinking
Empathy
HARD SKILLS
(in years)
Infrastructure
Data Analytics
Cloud Computing
Process Optimization
Global Services Delivery
EXECUTIVE SUMMARY
COMMITMENT | LEADERSHIP | INTEGRITY
IBM @ KAISER PERMANENTE
Global Delivery Executive
April 2015 – Current
Serve as Global Delivery Executive for Kaiser Permanente in their Southern California, Colorado, and Georgia regions supporting IT, Service Delivery, and PMO.
IBM @ OFFICE DEPOT
Global Delivery Executive
February 2015 – April 2015
Served as Global Delivery Executive leading all daily aspects of the Global Infrastructure area during the Office Max to Office Depot merger.
FAT FREE TRADING, LLC
Chief Operating Officer
January 2013 – February 2015
Served as Chief Operating Officer managing day-to-day operations of a privately held successful stock day trading company focusing in the Technology sector.
MEDIAWHIZ
Vice President of Messaging
August 2011 – January 2013
Served as Vice President of Messaging managing operations of the Messaging vertical for the largest independent marketing services network in North America.
IBM @ GOOGLE
Global Delivery Executive
October 2009 – August 2011
Served as Global Delivery Executive to establish a highly efficient Global Delivery Operation. Led six worldwide IBM delivery centers (Argentina, China, India, Philippines, Poland, US) consisting of a diverse staff supporting Google’s global Supplier Payments, Credit Cards, Expense Reporting, Procurement, and Helpdesk offerings.
EXPERIAN CONSUMER DIRECT
Datacenter Operations Manager
October 2008 – October 2009
Served as Datacenter Operations Manager leading teams supporting Experian’s primary site, FreeCreditReport.com. Oversaw monitoring of infrastructure to achieve high availability and uptime.
PRIMEQ INTERACTIVE ADVERTISING
Chief Information Officer / Chief Operating Officer
February 2006 – October 2008
Served as Chief Information Officer / Chief Operating Officer to direct operations while growing the company’s international presence.
IBM @ TOYOTA
Deputy Delivery Executive
January 2005 – February 2006
Served as Deputy Delivery Executive to lead strategic planning initiatives to align with business objectives supporting opening of a new data center for Toyota Motor Sales North America. Managed geographically diverse staff of differing cultures while fostering productivity, quality and efficiency. Supervised dynamic heterogeneous computing environments containing numerous Microsoft, Mainframe, and AS/400 Systems.
THE RITZ-CARLTON, LAGUNA NIGUEL
Information Technology Manager
March 2003 – December 2004
Served as Information Technology Manager to develop and managed Information Technology department for the property supporting entire west coast region as well as hotel infrastructure. Directed world class service and client support for Fortune 500 guests and clients. Supported global WAN communication initiatives linking properties with Marriott International.
TARGETS
SVP, VP, CTO, COO | Managing Director | Service Delivery | Global Services | Client Success | PMO | Trusted Advisor
EDUCATION
Bachelor Of Science – Psychology
University of Maryland – College Park, MD
IBM Enterprise Design Thinking Practitioner | IBM Service Mindset Foundational | IBM Watson Studio Essentials | IBM Blockchain Consulting | IBM Blockchain Essentials | IBM Cognitive Practitioner | IBM Watson and Cloud Foundations | IBM Agile Explorer | IBM Earning Advocacy Practitioner